This app lets you unlock Locker Room codes as well as the Scan Your Face feature for your MyPLAYER customized character in the MyCAREER mode. However, some users have reported that they're experiencing difficulty authenticating into the app and aren't able to utilize the highly-anticipated face scan feature. Below is 2K Games' official statement regarding the fix for the "failed to sign into 2K Sports" error message for the NBA 2K23 companion app NBA 2K23 MT.

There is currently no known fix for this issue at the time as of writing. However, NBA 2K23 developer Visual Concepts and publisher 2K has officially recognized the "failed to login to 2K Sports" error that keeps happening when using the MyNBA2K23 app , and confirmed that a fix is being worked on.

on Twitter, the @NBA2K account wrote that before logging into the MyNBA2K23 game, players should have logged into their console or PC account first. It means that you'll be able to access the app when you have an open NBA 2K23 save file on PlayStation, Xbox, Nintendo Switch or Steam before syncing your account to the application. However, the fact that small percentage of gamers aren't able to access the app isn't over.

For now, anyone who's affected by this issue will not be able to utilize the face scan feature on NBA 2K23 as well as redeem Locker Room codes via the app Buy NBA 2K23 MT Coins. We'll bring this article up to date once Visual Concepts and 2K have published a patch to fix the "failed to log in to 2K Sports" message.